If no preview sound is heard, the preview may be muted.Ĭlick on the speaker button to un-mute the preview. If audio is being captured, the game audio bars will move corresponding with the game, and audio can be monitored. Open up either the Game Capture HD or 4K Capture Utility software to check the audio levels. Other sound formats such as bitstream, Dolby Digital 5.1, DTS, Dolby Atmos, and others are not supported.Ĭheck Audio Settings in the Game Capture HD or 4K Capture Utility softwareĬheck that preview audio is un-muted, computer audio output is not low or muted This guide will walk through steps to take when your Elgato Capture Device is not capturing sound from a source as expected.Īll Elgato Capture Devices capture sound in the Stereo (2.0) format.
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